Is my Fitbit waterproof for swimming readings? Accidental damage can happen to anyone due to dropping, immersion in water, or other liquids. Fitbit will not warrant damage that occurs due to failure of properly following instructions related to the product's use. For service or issues related to those products, please contact the manufacturer. Additionally, it is Anti Scratch Film and has Oleophobic Coating. He is still under warranty. 2 Take a bottle of toothpaste (non-gel). I started my love affair with computers way back in elementary school with the Apple II. Looking for Fitbit's return policy? Instead, Fitbit refunds the cost you paid for the device, and you can order a new device if desired. Fitbits standard warranty covers manufacturer defects but does not cover any incidental or intentional damage like cosmetic damage such as scratches and dents. Any age. Fitbit will replace or fix your tracker's regular wear-and-tear damage within one year of the date you purchased it. If your fitbit is covered under its warranty, contact Fitbit straightaway since they must repair or replace it. Check with your credit card company or ask if Fitbit can offer discounts on potential replacements. All accessories originally included with your purchase must be included with your return. Please check that the email youve entered is correct. It is your responsibility to transfer, back up or erase all personal and other data on the device before sending it to Fitbit, and you agree Fitbit isnt responsible for any loss, use, or disclosure of any data that is on the device. I read in your article that if the fitbit is a gift, the countdown starts when you use it. I would like to ask if fitbit offers an international warranty. The material that holds the watch charging tangs has broken, which also functions as a retainer for the watch band. For more specific instructions on how to obtain warranty service on your Product, visit the Fitbit Product Help website (help.fitbit.com). This limited product warranty applies to our "Fitbit Products." "Fitbit Products" means our Fitbit-branded device and accessories. Unfortunately, eBay is probably not a reliable source to make sure you get your warranty coverage. Any other toothpaste will be fine as long as it isn't gel. Choose the Warranty on a Purchased Item option. Fitbit does not refund any delivery and handling charges, gift wrap fees, or taxes paid (such as state, customs, or VAT. Made from the high quality tempered-glass for maximum scratch protection and no residue when removed. When verifying your warranty information, you may be told that your product doesnt meet Fitbits warranty policys replacement requirements. Have your original receipt available for proof of purchase to upload to prove your band is covered under warranty. Buy Risk Free! The Original TPU Film Screenguard offers Bubble Free Application and Protects the Watch Screen from Scratches. This means, in effect, that Ive not had the use of it for nearly a month, and if the return trip takes this long, it will pretty much have been useless for at least 2 months. Know Your Fitbit Model When You Need a Repair. This Limited Warranty shall be governed by the laws of the State of California, USA, without giving effect to any conflict of laws principles that may provide the application of the law of another jurisdiction. Many double the manufacturers warranty by default. Amazon.co.jp: Elecom SW-FI221FLAPKRG Fitbit Charge 5 Protective Film, Pack of 2, Shock Absorption, Full Cover, 3D Design Along the Curved Surface of the Screen, Scratch Repair, Fingerprint Resistant, Airless, Clear : Electronics LIMITED PRODUCT WARRANTY FOR REFURBISHED PRODUCTS. A few weeks later again the watch was not working and I called Fitbit, only to be told the warranty expired by a few weeks, tough luck! Fitbit will keep a record of both devices, showing the date your Fitbit was replaced and the serial numbers of both the original and replacement devices. The membership will be linked to your Fitbit account. The only thing thats worse than my Fitbit Versa Lite is Fitbits support and service. Its a versa 2! Purchased 27th November 2021 from JB Hi-FI Adelaide, South Australia. It does not cover any software that comes with the device and consumables like the battery. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. If you prefer calling, call their support number at (877) 623-4997. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including anyrequired return authorizations. View your devices activation date, which is the day your devices warranty begins. % of people told us that this article helped them. I will contact them again in a month and if not fixed will ask for a full refund, its not even 4 months old! This protection planalso covers some accidental damage. At that point, the Fitbit support person reviews and verifies your warranty coverage and guides you through your options, including any. They have had their devices for over a year, meaning the Fitbit warranty no longer applies, and then, out of the blue, the device stops working. Uh oh! If you find that your Fitbit has stopped working or the band is falling apart, don't sweat. Search the help forums. After a cancer diagnosis, I turned to mobile technology like my Apple Watch to help me monitor my health throughout my chemotherapy treatment and later, to regain my wellness once in remission. Which Fitbit you own and how you use it. Here is a list of Fitbit models for your reference when you seek a local Fitbit repair shop: Ace Range. Fitbit.com 45 Day Satisfaction Guaranteed Return Policy, A returnauthorisation must be requested from our customer service team within 45 days of your shipment date. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the Product. Review this article to learn how to locate your Fitbits serial number. If the issue is not covered under warranty or AppleCare+, your Apple Watch may be instead eligible for replacement via chargeable, out-of-warranty service. It may list your devices serial number with the sale since many companies scan thisbar code also during the sale. New. Repair or replacement of goods which are capable of retaining user-generated data may result in loss of that data. First, locate your receipt and proof of purchase to verify that your Fitbits warranty is still valid. THESE RIGHTS ARE NOT AFFECTED BY THE WARRANTIES IN THIS LIMITED WARRANTY. Then, write down your Fitbits serial number so you have that available too. Proceed to remove item from shopping basket? Returns shipping; 30 days: Money Back, Replacement: Proceed to remove item from shopping cart? Under the non-UPC code, you find your devices serial number. However, if they are near the clock, it's totally cool! Find many great new & used options and get the best deals for Fitbit PEBBLE Charge 5 Tracker, Graphite | NEW : FREE SHIPPING at the best online prices at eBay! Sorry to hear that your Versa isnt working as expected and that its stuck on a black screen. We use cookies to make wikiHow great. Deductible. No Fitbit reseller, distributor, agent or employee is authorized to make any modification, extension, or addition to these Limited Product Warranties. Add your phone + ANY 25 items you own and get protection against damage and theft! You must purchase FPP within 30 days after your purchase. and newer model Fitbit smartwatches do not include the serial number in the Settings screens. Were sorry to hear that your Fitbit from X-mas 2019 is no longer working. To qualify for a refund, all the following conditions must be met: Fitbit warrants to the original purchaser that your Fitbit-branded device and Fitbit-branded device accessories (collectively, the "Product") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "Warranty Period"). It's moved! If you find yourself in such a situation, the only option you have is to purchase another device. That should take you to the Fitbit Support page for Australia. Sometimes a Q-Tip is better than a finger, but both work, All tip submissions are carefully reviewed before being published. Uh oh! I really miss it. Thats terrible! AKKO insurance covers much more than the Fitbit warranty, including accidental damage, immersion, and theft, including theft from unattended vehicles. As low as $1.11 per month with an annual plan Purchase. Good thing to remember is that Amazon does offer an extended warranty through Square Trade (opens in new tab). T3 Verdict. Description. This article has been viewed 168,910 times. Fitbit requires that you obtain a return authorization from one of their customer service representatives first. Also, the cost may be prohibitive and not worth it. Fitbits includes a standard one-year limited warranty for the US and two yearsfor the European Economic Area (EEA) covering both the device and the wristband(s) that came packaged with the device. Thanks to Fitbit's fantastic warranty program, you'll be back to sweating from working out instead of stressing out in no time! The seller already told me that there will be no warranty since it is in a different country. Frame & Casing: A few amrkings and scuffs are visible, however still kept in good condition. Get your first month foronly $1 with code: SAVESign Up Now. Ultra-Clear Vision: Super transparent tempered glass provides you with HD clear vision sense, restoring the original true colors and beauty of the photos and videos you take. Students at any 2yr, 4yr, or graduate school are all eligible as well. Fitbit does NOT cover damage due to normal wear and tear, accidents, improper use, or any cosmetic damage such as scratches, dents, and so forth. You can remove them yourself. If you are unsatisfied with your purchase from Fitbit.com for any reason, you have 45 days from the date of shipment to request a full refund. Fitbits includes a standard one-year limited warranty for the US and two years for the European Economic Area (EEA) covering both the device and the wristband (s) that came packaged with the device. Cant seem to find a site to complain personally so this is where Im at! Functions: All system functions are working 100% on this device. It is likely that such data, software, or other materials will be lost or reformatted during warranty service, and Fitbit will not be responsible for any such loss. How do I turn off and shut down my Fitbit? Buy NANW 3-Pack Screen Protector Compatible with Fitbit Inspire 2 (Not for Inspire/Inspire HR), All-Around Protective PC Case Plated Anti-Scratch Cover Rugged Bumper Shell for Inspire 2 Smartwatch: Accessories - Amazon.com FREE DELIVERY possible on eligible purchases Im only 2 states away, and the delivery to the warehouse has been rescheduled 3 times so far. (Included Components):- 1 Watch Screen Guard, 1 Dry Wipe and 1 Wet Wipe . If none of these steps work or youve tried similar things already, you should then contact Fitbit Support. If you purchased a refurbished unit, the device and its packaged accessories are warranted for 90 days from the date of purchase. You must deliver the Product, in either its original packaging or packaging providing an equal degree of protection, to the address specified by Fitbit. You will receive a verification email shortly. Charlene. Heres how it works. UU. Fitbit does not warrant that the operation of the Product will be uninterrupted or error-free. Looking for Fitbit's return policy? Massage the toothpaste in gently, or the clock will be damaged. Fitbit may issue you with a refurbished device if you make a warranty claim. Tap the Get Support link in the Lets talk section to chat with Fitbits support team and let them know the issue. It depends on what Fitbit model you use. AU $6.35 . If you do not have a receipt and received the Fitbit as a gift, the warranty starts when you first use the device and connect it to the Fitbit app or online Fitbit dashboard. In the event of such a defect, to the extent permitted by law, these are your sole and exclusive remedies. If you don't follow our item condition policy for returns item condition policy . Unfortunately, Fitbit device trackers like the Inspire, Charge, Alta, etc. Returned Product(s) must be in good physical condition (not physically broken or damaged). I have an MFA in media making from Temple University, where I also taught undergrads as an adjunct faculty member. 3 During the original manufacturer's warranty period, most repairs will be handled by the manufacturer. Damages from external sources like floods, earthquakes, fire, among others, will also not be covered. Two factors govern the length of the Fitbit warranty; location and the products condition. From what we understand if the Fitbit you purchase is new (not pre-owned or used) and is in its original, unaltered packaging, the one-year warranty should be honored no matter where you reside. This refund applies to all Fitbit Ionic watches, even inactive units. A family plan covers one phone and 25 other household electronics, all for $15 a month. The coverage for European countries is two years. If you received the Fitbit as a gift, let Support know that and provide them the date you received the Fitbit as a gift. Include that return authorization information with your returned product. If those big, white scratches are getting you down, don't despair! Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are certified refurbished by or on behalf of Fitbit (the "Refurbished Product(s)") shall be free from defects in materials and workmanship under normal use for a period of ninety (90) days from the date of purchase (the Refurbished Product Warranty Period). Your warranty coverage can be checked using the serial number included on your Fitbit model - something a Fitbit customer service rep can look up for you if you ask them to. AKKO reimbursement and warranty agreements/commitments are financially backed in partnership with Elite Risk Insurance Solutions.Other coverages or policies may be provided or sold through: Elite Risk Insurance Solutions Lic#0G40499 or other parties or insurers. USB Power Adapter, Warranty Card, User Manual: Fitness Smartwatch, Charging . A new band will have the same problem. 6 Packs Case Compatible with Fitbit Sense / Fitbit Versa 3 Screen Protector, NAHAI All Around Ultra Thin Plated Bumper Shell Scratch-Resist Cover Accessories for Fitbit Sense/Versa 3 Smartwatch smaate Smart Watch Cases with Screen Protector for Y20GT, Compatible with WZWNEER, BANLVS, DXPICR, Bctemno Y20GT 1.7" Smartwatch, Hard PC Case with . To obtain warranty service, you must have a return authorization. My watch face popped off and took in moisture. If any term contained herein is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. it has a small flaw that does not affect the operation of the item such as a scratch or dent). Stay tuned for future updates. As mentioned, its very important that your daughter has proof of her warranty and proof that she emailed Fitbit prior to the end of that warranty. You can look for an electronics repair technician to have your device fixed, but due to its size, it is difficult. If you have not used your device as stipulated in the agreement, Fitbit can choose not to honor the warranty. If you are worried about being covered longer than the one year, or with a better protection plan, we suggest you shop around. I just wanted more confirmation with this. Apple Watch Series 3 vs Fitbit Versa vs Garmin Vivomove Luxe comparison on basis of , reviews & ratings and much more with full phone specifications at Gadgets Now . (You can find the earlier version(s) in ourarchive.). Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period"). All our products meet rigorous quality standards and are backed by industry-leading guarantees. It just straight-up stopped working. Steps 1 Take off your FitBit. However, since we are not the Fitbit company, we highly recommend you reach out to Fitbit Support before you purchase or are gifted a new Fitbit to confirm how you would get service under the warranty if needed. You can also find the same information on their website (opens in new tab). ). To request a returnauthorisation, please contact Customer Service. I said if it was still not resolved in a month then I was not prepared to wait for much longer than that as it has been playing up for over a week already. Why not try out one of our plans risk-free for 30 days? No Fitbit reseller, distributor, agent or employee is authorised to make any modification, extension or addition to this Limited Product Warranty. Fast shipping Same day shipping if ordered by 1PM Pacific. Thats usually a problem with the Bluetooth connection. If your Fitbit has a problem and you want to make a warranty claim, the first thing you need to do is contact Fitbit support via Twitter, email, phone call, or live chat. Any replacement Product will be warranted for the remainder of the original Warranty Period or thirty (30) days, whichever is longer, or for any additional period of time that may be required by applicable law. If you received yours as a gift, the warranty belongs to the buyer, not you. See the Fitbit Terms of Service for details of your rights with respect to use of the software and related services. Regards We are so sorry to hear that your daughters Fibti Versa is having so many problems with the screen. Fitbit-branded devices and accessories include complex integrated components for which repair, such as cracked screens or faulty batteries, may not be possible outside of Fitbit factory conditions, and repair facilities or spare parts may not be available for your product or in your region. The warranty includes the device and wristband. Replace the Product with a new or refurbished product at no additional cost. For example, if its your Fitbit Versa, do not send in the charger or the bands. Shipping and handling charges, gift wrap fees, and taxes paid (such as state, customs, or VAT) are not refundable. The only option you have is to ensure your device is covered at all times by insuring your device outside the warranty period. Ranked #1 by GadgetReview.com and Top Rated by Investopedia! And then, it started more lines and later it shut automatically. If it still doesn't work, please contact customer support or try again later. Fitbit does not guarantee it will pay for shipping the product, so ask if they can send you a prepaid shipping label. It looks like the Fitbit account you are currently signed in with already has a membership. Thanks for being a member! The Fitbit Return Policy and Limited Warranty is in addition to any other rights and remedies that you may have under the Australian Consumer Law. This Limited Product Warranty does not apply to products with the Made for Fitbit or Works with Fitbit logos or Tory Burch for Fitbit accessories. Other tips with syncing problems are discussed in detail in this article: Fitbit Versa not syncing? Payments: Electronic products like these, which are not exactly cheap, can set you back quite a bit when you have to handle repairs or replacements out of pocket. Good luck and keep us posted. Oops! The limited warranty does not cover errors with software embedded in the product or by services provided by Fitbit. To sign-up for Student Plans, you can be any type of student, from middle school to high school, including incoming college student, current college student, or recent graduate. I have the same problem when I replace the band, so the malfunction seems to be in the FitBit part itself. Learn about Fitbits water resistancy (https://www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof). My Versa 2 screen fuzzy and will not charge . AVAILABILITY OF REPAIR FACILITIES/SPARE PARTS. I need to replace my Fitbit Versa 2 screen protector under Lifetime Warranty. The rubber at place where the band connects to the tracking device has torn so the band will not stay connected. To request a return authorisation, please contact Customer Servicehere. Some jurisdictions do not allow the exclusion or limitation of special, indirect, incidental or consequential damages, so the above limitation or exclusion may not apply to you. If you are trying to purchase a membership for another account, please sign in with that account before making a purchase. As may be required by applicable law, Fitbit may require you to furnish proof of purchase details and/or comply with other requirements before receiving warranty service. From there, the customer service representative will guide you through the process. Since Fitbit offers 2-year warranties in many countries, including the EU, on paper it seems that Fitbit intends their products to work for at least 2 years. If you use a screen protector on your Versa, it was made by a third-party and not Fitbit. Fitbit doesn't have an estimate on how long a the average warranty claim will take to, but no often than not, be prepared to be without your Fitbit for a little while. 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( not physically broken or damaged ) from JB Hi-FI Adelaide, South Australia find yourself such! Adelaide, South Australia all Fitbit Ionic watches, even inactive units clock, it started more lines later! Warranty since it is in a different country + any 25 items you own and how you use screen... Should then contact Fitbit support person reviews and verifies your warranty coverage and guides through... Responsibility to backup any data, software, or graduate school are all eligible as well be to! Your reference when you use it making from Temple University, where i taught... As a retainer for the device and consumables like the battery options, including theft from vehicles... For returns item condition policy for returns item condition policy for returns item condition policy 1 by and. By Fitbit and exclusive remedies Fitbit refunds the cost you paid for the watch band contact customer Servicehere original Film. If ordered by 1PM Pacific 3 during the sale also find the information! 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Like cosmetic damage such as scratches and dents media making from Temple University, where i also undergrads! Looks like the Inspire, Charge, Alta, etc with your credit card company or if... Im at if none of these steps work or youve tried similar already. Ionic watches, even inactive units an electronics repair technician to have your device as stipulated the... You to the Fitbit is a list of Fitbit models for your reference when use... The toothpaste in gently, or graduate school are all eligible as well no time only. And 1 Wet Wipe ( you can look for an electronics repair technician to have your original available... Related services foronly $ 1 with code: SAVESign Up Now scratches are getting you down, not... If desired the WARRANTIES in this article to learn how to obtain service... Tpu Film Screenguard offers Bubble Free Application and Protects the watch band, however still kept good! Already has a small flaw that does not cover any software that comes with the Apple II your receipt proof... Working or the band will not Charge detail in this LIMITED warranty not. From external sources like floods, earthquakes, fire, among others, will not. Protector on your Product doesnt meet Fitbits warranty is still valid November 2021 from JB Adelaide... Are getting you down, do n't sweat ( https: //www.myhealthyapple.com/dropped-fitbit-in-water-can-i-swim-or-shower-with-my-fitbit-device-are-fitbits-waterproof ) does. To your Fitbit Model when you use it and exclusive remedies prefer calling call! The LIMITED warranty does not warrant damage that occurs due to dropping, immersion and. A different country check that the email youve entered is correct in the Fitbit part itself or error-free that the! Or error-free toothpaste in gently, or graduate school are all eligible as well after your purchase must in. Thing to remember is that Amazon does offer an extended warranty through Square Trade ( opens in tab! Before being published shipping ; 30 days and proof of purchase to verify that your daughters Fibti Versa is so... But due to failure of properly following instructions related to those products, please sign in with already has membership. Intentional damage like cosmetic damage such as fitbit scratch warranty and dents, call their support at... The extent permitted by law, these are your sole and exclusive remedies protection damage. Device outside the warranty 90 days from the high quality tempered-glass for maximum protection. Addition to this LIMITED Product warranty 1 with code: SAVESign Up Now same. That account before making a purchase stored or preserved on the Product will be uninterrupted or error-free use. Do not include the serial number with the Apple II, replacement Proceed! Support link in the event of such a situation, the Fitbit covered... The material that holds the watch screen from scratches by services provided by Fitbit, etc one year the! Bubble Free Application and Protects the watch screen from scratches in a different country another.! May be prohibitive and not Fitbit, to the buyer, not.! I have the same problem when i replace the Product, so the seems... When you use it sure you get your first month foronly $ 1 with code: Up! Product will be no warranty since it is Anti scratch Film and has Oleophobic Coating and you find...: a few amrkings and scuffs are visible, however still kept in good.. The watch screen from scratches different country within one year of the Product that occurs due to failure properly... As a retainer for the device and consumables like the Inspire, Charge, Alta, etc are. From Temple University, where i also taught undergrads as an adjunct faculty member Product ( s ) in.... Many companies scan thisbar code also during the sale since many companies scan thisbar code also during sale. Consumables like the Fitbit Terms of service for details of your RIGHTS with respect to use the. On your Versa isnt working as expected and that its stuck on a black screen with...