There was no significant variation in preferences across the age groups for women, amongst whom claimants of all age groups preferred telephone assessments by a large margin. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. You should explain the following: These general PIP assessment tips will also help you: We recommend that you record the audio for your face-to-face PIP assessment. a friend of mine has been on pip for 2 years. Or do you need another person, guide dog or specialist aid to help you get there?YesNoSometimes. Finally, claimants with mental health conditions were more likely to seek support from friends and relatives (34 per cent, compared with 24 per cent of those without mental health conditions). Women were more likely than men to say that telephone assessments are easier and more comfortable (69 per cent, compared to 58 per cent respectively). Around two thirds of claimants (63 per cent) were aware they could be joined by another person. This PIP assessment question on mental health is important for people who may be suspected to have hearing complications, learning complications, autism, stress, anxiety, or other mental health concerns. To further understand what is driving these preferences, logistic regression analysis was conducted to examine which claimant characteristics predicts a preference for telephone or face-to-face assessment over the other channel or no preference. The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. The Work Capability Assessment (WCA) considers how much claimants health condition or disability affects their ability to work. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. To investigate which factors predicts a preference for either a telephone or face-to-face assessment, above and beyond other co-varying factors, a statistical technique known as logistic regression was employed to estimate the impact of five key variables on channel preference, namely assessment outcome, previous experience of face-to-face assessments, age, gender and health conditions. Again, those who went on to say they would prefer a face-to-face assessment over telephone were more likely to say they would have liked more information on what to expect (29 per cent) than those who were happy with telephone or expressed no preference (both 19 per cent). As described previously this analysis looked at the relative impact of key claimant characteristics in predicting channel choice (namely assessment outcome, previous experience of face-to-face assessments, age, gender, and health conditions as predictor variables, as well as an interaction effect between age and gender). A health professional will carry out your assessment - they'll write a report and send it to the DWP. Their reasons included feeling better able to show how their condition affects them in a face-to-face assessment (57 per cent) and that speaking to someone in person being easier or more comfortable (54 per cent). As your wife has received a text message then she will need to make sure that she answers the phone between the time stated in the text. The illness that qualifies for PIP is the illness that is considered to be a long-term condition and this kind of condition should need regular support for needs and some may be limited in mobility. The type of reason given for feeling uncomfortable with video assessments varied somewhat by claimants sub-group. WCA claimants also wanted more information prior to the assessment or improvements to the conduct of the assessor. Discussing mental and physical health were the most commonly reported difficult topics of the assessment. All individuals who apply for either ESA or UC due to a health condition and/or disability complete a capability for work questionnaire and provide medical evidence as part of their claim. Furthermore, men were more likely to seek additional support (52 per cent) than women (44 per cent). How can I appeal a decision about my benefits? PIP telephone assessment questions was created by drummer53 I have a telephone assessment tomorrow and Ive been through all the guides but can find anything about what to expect in a telephone assessment, like what The most common reasons among those who preferred a face-to-face assessment included feeling that they would be better able to explain their condition, finding it easier or more comfortable to speak to someone in person, communicating more easily and being able to build rapport with the assessor. Claimants reporting a mental health condition, was a significant predictor of appointment preference amongst WCA applicants. If you cant attend your appointment date for PIP assessment with questions on mental health, you can send a letter to the private assessment provider to change the date. Claimants were asked to rate their overall satisfaction with how the telephone assessment was conducted. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Claimants with mental health conditions and those whose claim was disallowed were less likely to feel comfortable. The survey also set quotas for the number of interviews required by key variables (age, gender and the outcome of the assessment). The presence of a mental health condition was the only variable in the three-choice models that was a significant predictor of preferring video assessments. Most people claiming Personal Independence Payment (PIP) will be asked to attend a PIP assessment with a healthcare professional. Unweighted base: Claimants who were not satisfied with the assessment only (n=59). Less than one in ten claimants mentioned discussing mental health (7 per cent) and physical health or disability (8 per cent) as difficult topics during the assessment. You are most welcome to join today! At the time when the sample was selected for the interview just over half (51 per cent), had been awarded PIP, 34 per cent had been disallowed and a further 16 per cent had had no outcome. Also, those who had been awaiting further assessment were more likely to say they would like more information than those who had been placed in the LCWRA group. Ask for any adjustments that would make the assessment less stressful: for example, you can request an open room if you struggle in confined spaces. poppy123456 Community member Posts: 38,820 Disability You are currently in the en section of the site. Claimants were then asked which option for the assessment they would prefer if they had three choices: video, face-to-face and telephone assessments. So we give the right advice for you, can you answer which Nation you're from? Claimants were asked whether they would prefer a telephone or face-to-face assessment in the future, assuming that the government advice would allow them to do so. Dont include personal or financial information like your National Insurance number or credit card details. Some groups of claimants were more likely to give specific reasons why they felt comfortable with video assessments. If you plan to travel by taxi, you must get the assessment centre to agree to this before your assessment. As might be expected, new claimants were more likely to say they would have appreciated more information on what to expect (26 per cent compared to 16 per cent of those undergoing reassessment). Of those who made suggestions one in ten (10 per cent of) claimants stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Significant differences by subgroup were harder to identify given the small base size of those who said they preferred face-to-face assessments. new claimants were more likely to say they generally that they found it easier and more comfortable than attending a face-to-face assessment (70 per cent). Claimants without previous experience of a face-to-face were slightly more likely to cite a general dislike for video calls (38 per cent) as their reason for discomfort. In total, 45 per cent of claimants said they would prefer telephone and 42 per cent face-to-face. Preparing for your PIP assessment. Those awaiting further assessment had just a 34 per cent predicted probability of preferring telephone when presented with this three-way choice compared to a 43 per cent probability of preferring face-to-face. You have rejected additional cookies. In order for the DWP to change from a telephone assessment to a paper-based assessment, you will need a letter from your GP that states it would cause you "overwhelming psychological distress" to take part in a telephone assessment. Unweighted base: Claimants who felt they could not explain their condition only (n=186). should she ring pip and update them about this they make a decision?england The findings are based on frequencies and cross-tabulations of questions included in both surveys. WebThrough the utilization of behavioral health, holistic and evidenced-based therapies, we provide inpatient mental health treatment and private inpatient mental health facilities. Notably, nearly eight in ten (79 per cent) of those who said they preferred a telephone to a face-to-face assessment also said that there was no need for further improvements, compared to half (51 per cent) of those who preferred face-to-face assessments. Do be advised that the 'DWP' call handlers are not PIP advisers. Your assessment provider will be Independent Assessment Services or Capita - you should get a letter telling you which one it will be. Sixty per cent of claimants who took part in the PIP telephone assessment had previous experience of face-to-face assessments. Before your PIP assessment, you should plan your journey to your assessment centre. These kinds of psychological disorders are referred to as such since they can make a person impaired and dysfunctional in his or her important areas in life. A health professional will carry out your assessment - they'll write a report and send it to the DWP. A quarter of this group reported general discomfort using video for an assessment (27 per cent) and 25 per cent did not want to be on camera. Those with previous experience of a face-to-face assessment were more likely to choose a telephone assessment when presented with this choice (64 per cent) than those for whom it was a new claim (56 per cent). Not surprisingly, those undergoing a reassessment were more likely to have face-to-face experience (96 per cent), but also nearly two thirds (64 per cent) of new claimants had experience as part of a previous claim. The PIP assessment considers the claimants ability to carry out activities and how their condition affects their daily life. WebAge-Based, Comprehensive Virtual PHP/IOP Programs for Adolescents, Young Adults, and Adults. Additionally, claimants who reported mobility conditions were more likely to know they could have support in this way than those without mobility conditions. About a third (36 per cent) of claimants who were awarded PIP gave the same response. Claimants were generally comfortable (79 per cent) sharing information about their condition with the assessor over the phone. The final achieved number of interviews was 837. Following the assessment, claimants are placed in one of three benefit groups depending on their condition impact severity, who receive differing benefit amounts and level of support accordingly: Fit for Work claimants placed in this group are required to look for work that is suitable for their health condition and be prepared to work to retain their access to benefit. The National Archives Claimants who said that they would feel uncomfortable or very uncomfortable with having a video assessment were also asked for their reasons. The assessment looks at individuals ability to carry out everyday activities. The health professional will use this time to listen to you about some aspects of your condition when you are engaging in daily activities in life. Tell us how often this happens and how it affects you. The PIP form is based on two major components Daily living difficulties and Mobility difficulties. Nine in ten claimants (90 per cent) reported that the assessor called on time. What benefits are available for mental health carers? The PIP medical assessment consists of several parts and will last on average, 60 minutes: Discussion and questions: The Health Professional will ask you questions about how your health affects your everyday life. You can be eligible for the PIP benefits if you are aged 16 and your State Pension age. All interviews were conducted via telephone and lasted around 25 minutes. Email: psi@nationalarchives.gov.uk. she had her assessment 2 months ago, but since than she has been assaulted, is back on quetiapine and her mental health is so much worse than when the assessment was done. Those preferring a telephone assessment most commonly cited not needing to travel as a reason for their choice, as well as finding telephone assessments easier or more comfortable or less stressful. The health professionals will be reviewing your PIP form once you reach the assessment centre. Even with the letter, the DWP can still turn down a paper-based Reasons given for not being comfortable with a video assessment included: Those with mental health conditions who were not comfortable with a video call were more likely to say it would make them nervous or anxious. Claimants were also asked whether they experienced any other practical difficulties during the call. When predicted probabilities are presented for sub-groups of claimants, these are generated by estimating the likelihood of claimants preferring a particular assessment channel while constraining them to have the characteristic that defines this sub-group (for example, as if all claimants were female). For PIP claimants one in ten (10 per cent) stated that the assessment needed to be face-to-face and 8 per cent asked for more information prior to the call. Personal Independence Payment (PIP) telephone assessments, Check benefits and financial support you can get, Find out about the Energy Bills Support Scheme, Government efficiency, transparency and accountability, Claimant experience of telephone-based health assessments for PIP, ESA and UC, nationalarchives.gov.uk/doc/open-government-licence/version/3, Limited Capability for Work and Work-Related Activity Group, More information about what would be covered, Hearing issues: Claimant hearing assessor, Hearing issues: Assessor hearing claimant, Understanding and answering the questions, Other difficulties but not related to taking the call, Assessor listened to and understood claimant, Could not explain condition over the phone, Health condition prevented them from doing so, Generally uncomfortable discussing over phone, General discomfort/Emotional difficulties, Supporting evidence not used or considered, Does not want to be on camera or face-to-face, Would not be able to fully show or explain condition, General improvements in assessment conduct/service provision, Having a longer assessment/more time to explain condition, More information on the next stages/support following the call, An alternative/additional method of providing information, That a third person could have been present, Poor sound quality: Claimant hearing assessor, Poor sound quality: Assessor hearing claimant, Whether assessor provided a clear explanation, Whether assessor listened to and understood claimant, Could not fully explain condition over the phone, General discomfort/emotional difficulties, Having someone who understands the condition, More suitable questions (for example, tailored/non-tick box), views of the telephone assessment process, preferences in relation to the mode of assessment, suggestions for improvements to the telephone assessment process, women were most likely to cite they would find it less stressful (57 per cent) alongside those undergoing a reassessment; those placed in the, claimants reporting mobility conditions were most likely to point to the advantages of not having to travel (75 per cent) alongside older claimants, those undergoing a reassessment and those placed in the. The data was weighted to be representative of age, gender, type of assessment and assessment outcome. Ninety-three per cent of claimants confirmed that the assessor called on time. Simply use the buttons below to share on your social network. Claimants were first asked, if given a choice and assuming government advice allowed, they would prefer a telephone or face-to-face assessment in the future. Over half (56 per cent) of claimants said they would be comfortable conducting an assessment via a video call. However, as we examine later, preferences for the mode of assessment were also highly associated with the outcome of the claim. At the time of drawing the survey sample, over seven in ten (72 per cent) had been placed in the UC Limited Capability for Work Related Activity or ESA Support Group (hereafter referred to together as the LCWRA group) where they are not required to undertake any work-related activities in order to receive their benefit. The remainder had no preference. No two people are affected in the same way but let us look at some of the If you are considered to not have much disability in certain activities, you should try some of the following activities: organizing and cooking food eating and drinking controlling your treatments washing and bathing However, none of the key variables were statistically significant in predicting preference for a video assessment. Compasss virtual programs are open to individuals ages 13 and up and offer age-specific and condition-specific programming. The most common reasons given were feeling better able to show their condition during a face-to-face assessment (69 per cent); finding it easier or more comfortable to speak to someone in person (47 per cent); easier to communicate with the assessor (43 per cent) and easier to build rapport with the assessor (20 per cent). If you adjusted the date by your own without letting the assessment provider know, this is considered as discrimination and you should call your local Citizens advice for help with this kind of situation. How do I pay for private treatment and therapy? Tell us how often this happens and how it affects you. Around one in ten (13 per cent) said they had no preference. Those preferring a face-to-face assessment were less likely to change their view. Nearly all (90 per cent of) claimants recalled receiving a communication before the appointment giving details of the assessment, typically in a letter or phone call. This publication is available at https://www.gov.uk/government/publications/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc/claimant-experience-of-telephone-based-health-assessments-for-pip-esa-and-uc. Bea Taylor Unweighted base: all respondents (n=1133). Nine per cent of claimants also reported having a general discomfort discussing information over the telephone but identified no specific topic. Unweighted base: only claimants who preferred face-to-face assessments (n=259). you can't plan a route to an unfamiliar place yourself. The reasons for feeling uncomfortable with video assessments also differed by health condition. You may qualify for the Daily living difficulties part if you need help more than half of the time with things like: Preparing or eating food You will need to contact the assessment provider and request a home assessment. When your PIP award ends, you will need to revalidate you eligibility if your long-term condition is getting better or worse. The most common adjustment requested was to have breaks during the assessment (8 per cent). I first applied for pip back in 2016 and was awarded a paper based award . 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