Select Accept to consent or Reject to decline non-essential cookies for this use. so above doesnt work right? Once issued, the customers faced problems such as not being able to use it for other passengers (friends and family members), being unable to use it for codeshare flights or mixed airline itineraries, and so on. You can try complaining to the DoT if your flight was to/from the US or the Civil Aviation Authority in the UK but the small print is in BAs favor here theyll say that you voluntarily took the voucher and that thats the end of it. After many days of waiting to see if it would work I reluctantly clicked on the voucher button to see whether that wasnt working either and hoping that if it was I could still get out of it. Thanks for sharing But if I activate Javascript allows again, I can send a form to BA without error. eVouchers CAN be used on ba.com so the passenger can rebook without picking up the telephone. Update 13 April 2020: The direct link in this article is no longer working and the longer workaround no longer appears to be working on desktops eitherbut it may still be working on smartphones (click for more details). Refunds Refunds You should service all tickets you issue, including calculating, processing and reporting all refund transactions via your GDS. Refund totals are final and cannot be challenged. Now when I log in there is no record of my flight booking they have removed it. . Done. T&C can be void if they violate the law. Its purpose is to help you manage your customers as well as suppliers and bank accounts efficiently.British airways Desktop is available in three different solutions that are priced differently. My return flights from Abu Dhabi to London were cancelled. I almost stopped at the screen where they wanted a valid email address! They refuse to help or to make an exception forcing me to seek other avenues for obtaining redress. Avois and 2-4-1 companion voucher were back in my account in about 10 mins. Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of the site. I just used this guide and it worked perfectly. Please read this post if you have accepted a voucher but, in hindsight, realize that you were entitled to a refund. Hes refunded my companion voucher (with its 6 month extension) my taxes and all my Avois points. Not good. Hi there and plenty of good reading above. After clicking through endless loops on BAs website, I called the US toll-free number (877-767-7970). pure scum. Advertiser Disclosure: Some links to products and travel providers on this website will earn Traveling For Miles a commission that helps contribute to the running of thesite. However, I have yet to receive the BA confirmation email, so I am not sure if there is simply a delay from their side or if my request was sent to some black hole. Got confirmation Email from BA. Booking Reference: RKD4JM. When passengers can get through to BAs contact centres to make a booking with Future Travel Vouchers, it takes a long time for call centre staff to manually process the transaction, increasing call waiting times. It sent the damn form in and now I have a voucher. Thank you. Lets see what happens. Just cancelled my BA flight and it worked. British Airways cant keep your money under any circumstances. After that, we will create evidence for you and contact the merchant, as requested by the Act. Im so grateful for your guide trying it this morning we dont get this step coming up : British Airways has made another significant change of policy in connection with vouchers issued to passengers during the COVID-19 pandemic. Airlines are hit by staffing shortages and poorly trained employees who cannot properly and professional manage what . Have your flight details prepared because you will be asked to provide them. Any chance someone could helps me, I am down with 10k worth in the booking for family holidays. The downside was: British Airways was lying. Have BA sussed out this method and blocked it? Warm regards, 4. Hi guys, Go back to the British Airways webpage tab and, where youre asked if youre a passenger on the canceled flight, An error page is generated which asks you to enter a valid email address ignore this error. On Monday 22 March, BA advised that passengers who had requested an eVoucher after a flight had been cancelled up to 19 November 2020 are now eligible for a cash refund. But I am still waiting comfirmation email since 1:40 PM. If you have any car or hotel reservations, or insurance associated with this booking you will need to cancel them separately. Ms Barber said she had requested the vouchers in effect store credit to the value of her flights in March 2020, after Japan closed its borders to foreign travellers during the first wave of the pandemic. Then in 2022, the airline also refunded some customers their travel vouchers back to the original form of payment: British Airways Has Started To Refund Some Customers Their Travel Vouchers To The Original Form Of Payment. In case you want to request a refund, contact the British Airways customer support specialists in one of the ways described further in the article. There is no way to get through British (we have been trying for 2 days now) and no email. No email as yet and the link worked no need for chrome/java etc. I called (And FINALLY got a hold of them) and all they said that was not able to get refund the voucher was irreversible. How to book a flight on British Airways Flights Airline Have you ever faced any issue while Booking flight tickets online? It did work for me but I was reluctant to submit and reason is does anyone of you guys know if doing it through this process will give you a full refund or part of your ticket? [] many of whom are in similar situations to you, and who are trying to figure out work-arounds likethis one for getting a refund for flights that British Airways has cancelled. Thanks for all help! The Java script business didnt seem to do anything for me. Important information about your booking Very chatty and helpful. How much more do they need? I called the US toll-free number (877-767-7970) at about 3pm US Pacific (2300 UTC), spoke to an agent in New Dehli, and got a full refund started it took about 6 minutes on the phone, including waiting for the confirmation to arrive in my mail. Your tips above did the trick! To claim a refund, please follow the same steps as for. British Airways did not act in good faith here. Gave up and booked a July flight on EgyptAir. No, once you have accepted a voucher thats it, unfortunately. https://travelingformiles.com/how-to-get-a-refund-from-british-airways-the-last-working-ways/. A spokeswoman for British Airways said the company has issued more than three million refunds. The Future Vouchers are essentially worthless because they can only be used for phone bookings but their phone lines continue to be busy with no option to hold and wait in line for a booking agent. It worked for me .1145AM 8GMT. If CEDR take on your complaint, well withdraw any previous offer of settlement weve made. Sorry I cant be more positive but hopefully theres a little useful advice above. 3. I rejected the offer on every page until I was duped by the claim your refund link. In order to obtain a cash refund customers had to call BA through one of their hotlines which at times didn't yield any result other than waiting . British Airways Customer Service. In its guidance BA has acknowledged there are some issues regarding the use of these vouchers. Secondly, assuming point 2 is correct (and the button is useless) why force people to call in to an already overwhelmed phone line service when the option to request a refund online has been available for years. I asked for a refund. You can file the claim by completing the. Done! Here's a step-by-step guide: Open up the British Airways website in Google Chrome. Once again, Im sorry we werent able to resolve this between us this time. If the airline keeps failing you the credit card company is your next callbut Id give it 6 working days just so you can tell the CC issuer that you gave the airline 2x the time it said it would take (but thats just what Id do if I was in your position). Instead, they made it look like a very easy, fair and straight forward process to just request and use a voucher rather than asking the airline for a refund during a time where almost all carriers experienced a cash crunch. BRITISH AIRWAYS. He did put me on the refund queue, which will take 1-2 weeks to complete. Thank You! Adrian, thank you very much for this post. Opinions, reviews, analyses & recommendations are the authors alone and have not been reviewed, endorsed or approved by any of these entities. And I think I used some points to part pay will those be refunded too? Theres a saying that says that desperate times call for desperate measures, and a number of airlines appear to be taking that saying very literally as they blatantly attempt to circumvent laws that dictate that passengers are due a refund if an airline cancels their flights. BA cancelled our flights and like you I was so frustrated when I got to the page about getting a flight voucher, when I actually wanted a refund. Read and agree to the terms and conditions. Both John and I have repeatedly warned and pleaded with readers not to accept vouchers of any kind from airlines or hotel chains for services that were canceled involuntarily. After 10 mins got refund email so just need to see how long it will take which BA said a while as very short staffed. Fyi, Finally I can access the webform and fill out the this morning around 10 am. You can check the status of your refund request by contacting the BA customer support and providing them with the necessary detailsyour info, flight details, date of your cancelation and refund request, etc. this is how they treat you..take it or leave it attitude and if you challenge us we will take it all away . Trying for last 36 hours. Also its TRUE, they scamming everyone. We have helped over 300,000 people with their problems. How to Request a British Airways Refund via Letter. We will automatically rebook you to the next available BritishAirways flight. DEPLORABLE CUSTOMER SERVICE. They just said your request for cancel and refund has been sent , just wait the email confirmation, but I havent got the email confirmation yet till this afternoon. Im really pleased this helped out. i cant found this Cancel and refund flight(s) button. Basically they have completely removed the option to get a refund. Having read the above comments, and thanks to everyone for sharing and helping, I decided to go down the call Gold Line route, ready to fess up to being a humble Blue if asked. Find many great new & used options and get the best deals for British Airways Boeing 767 Issue 5 Safety Card at the best online prices at eBay! I so pleased that I stumbled onto your site. Sit back and relax while we do the work. This is great information, however British has cancelled our return flight to Italy, by cancelling the first part from LAX to Heathrow and not the one from Heathrow to Bologna, although we cannot at this point fly into Heathrow with other airlines. Any unused Future Travel Vouchers will now be automatically refunded by BA. Has anyone actually received a refund from BA? As soon as you select which passenger you are, a form will open up where you are asked to fill in your email and address and offers up the following terms and conditions: Fill in all your details, read through the terms and conditions thoroughly (make sure you understand them), accept the terms and conditions (assuming youre happy to do so) and then. You can only request a tax refund. If a delay or cancellation of five hours or more disrupts a connecting flight that you booked under the same booking reference (with a planned connection time of 24 hours or less) and you no longer wish to continue to your final destination, the operating carrier will provide you with a return flight to your original point of departure at the earliest opportunity as well as refund the parts of the journey you did not fly. Now Im on the refund webpage. If you booked through a travel agent or a tour operator, please contact them directly to discuss your options or request a refund. Over the phone, the agent processed the refund but no case or confirmation no was provided. Agreed. British Airways passengers have told the BBC that they have been refused cash refunds for cancelled flights. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Have been trying for 7 hours (yes 7!). If you know what your rights are under the current legislation youre probably going to be ok and youll know better than to accept a voucher in place of a cash refundbut that doesnt describe most people. I got this from https://www.headforpoints.com/2020/03/19/how-to-trigger-an-online-avios-flight-refund-using-google-chrome/. Refund received today, 4 business days after the call. It worked for my first flight that got cancelled, did it yesterday. Because of it, I have been refunded my 2500 today. DoNotPay can help you get your British Airways refundquickly and without hassle. Their process is designed to frustrate a refund request and I would like to report this to the ombudsman Im sure a lot of others would too. Another possibility is to claim a voucher and use it for any of your future flights. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier, You cancel your ticket within 24 hours of buying it, and your travel date is at least seven days later, Changes the flight schedule such that it does not suit you, Inconveniences you and you miss the flight you had booked, Declines to carry you for faults that are not yours, e.g., including airport closure, weather, and airspace restrictions. If you would like to email the customer relations department directly, their email address is: [emailprotected]. We will review your request and calculate the refund amount payable. This lasted throughout the first six months of the pandemic. Sadly, didnt work for me just now. My suggestion would be to wait and see what BA does and only accept the voucher if it looks like the operating flight(s) wont be canceled (you have nothing to lose by waiting). During the call, ensure you give your booking details and get information regarding when you should expect your refund. I hope this information is useful to you. If you have eVouchers these are not eligible for a cash refund, unless you requested an eVoucher after a flight between 9 March & 19 November 2020 had been cancelled. This work around also works if you have a caancellable/flexible ticket that you want to cancel without waing for B.A. She later contacted the airline to demand a cash refund which they declined, claiming that once accepted, she has no valid claim to cash anymore. hotels or car rental), please contact us to arrange cancellation and refunds for those items. If your flight has been cancelled you can claim a refund. Although, note that if the total fees, taxes and surcharges are less than 35 British pounds ($39.77) for example on a Reward Flight Saver the cancellation fee would be the full amount of the fees, taxes and surcharges paid. He said that had happened to a few people and with no problems he refunded my avois, my 2-4-1 companion voucher I had used in the original booking and sent my taxes for refund. There were no queries, no attempts to sell me on the voucher scheme. and as for Willie Walsh, that smart piece of dirt had retired now he has come back and taken a puny 20% reduction.thus in effect he has got an 80% gain. Got a consumer problem? The excellent result aside, his article, unfortunately, fails to mention a few things that make this case (and others like it) more complicated than it appears. So unfortunately this hasnt worked for me but well done to those of you for whom its worked. Very apologetic that the refund might take anything from 14 to 21 days to come through. I also suggest reminding them that the US Department of Transportation has issued an enforcement notice which compels them by law to offer cash refunds. If an airline cancels a flight, it owes you a full and prompt refund under its fare rules and federal regulations. INSERTING MY BOOKING NUMBER ON MANAGE MY BOOKING PAGE I WAS GREETED WITH: Error We followed the advice above but the first method didnt work, so we tried the second and yes, we got the necessary form for a refund application and have submitted it to BA. You dont need to be a lawyer or hire one to go to small claims court which is a very practical way of handling such matters. Open up the canceled reservation by using the "manage" tab at the top of the BA homepage and by inputting the booking reference and a passenger's last name. The Birmingham resident told the BBC she spent approximately 12 months most of 2021 trying to persuade BA to reconsider her request. I tried to get a refund but there is no refund option on the website. The other workaround website you posted did work!!! Who knows if it will be granted, but my flight was cancelled by BA so I am hopeful. So heres hoping the link you gave worked! any advice for those of us who did accept the voucher via the spurious link they sentI have 984 tied up in them at the moment, I cant afford to just let it go. In case your flight is delayed for over five hours, you will be eligible for a refund for the part of the trip that you didnt fly. Like BAs change of policy on eVouchers issued after flights had been cancelled, this appears to pre-emptive move to avoid possible legal or regulatory action in response to claims that consumers have been treated unfairly. I booked through my credit card rewards program, so British Airways was refusing to give me a refund even though my credit card rewards program informed me that BA was the one in control of the credit. Once payment has been made, we will email you to notify you of the payment. Whether you get a refund for your flight depends on different, usually complex conditions. Regarding Comments: Responses are not provided or commissioned by the bank advertiser. Hes the author of numerous books on consumer advocacy and writes weekly columns for King Features Syndicate,USA Today,Forbesand theWashington Post. Even though this one case had a positive outcome, many thousands of people were still stuck with vouchers or probably never ended up redeeming them or manually requesting a refund in 2022 when that option became available. It worked for me when tried at 6:28pm. Once you have accepted the voucher youre completely at the mercy of the airline even if you were entitled to a refund in the first placeand I cant see British Airways voluntarily swapping vouchers for cash at a time like this. Its been two days and still no confirmation email from BA. That way, youll have more time to connect. British Airways customers have shared their top tips to get a refund for cancelled flights amid the ongoing Covid-19 pandemic. Similar to David Singer, I had one leg of my trip cancelled. When British Airways cancels Carrie Christensens flight, she asks the carrier for a refund. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but kept the fare the same. You wont be eligible for a refund or rebooking if your connecting flight isnt operated by British Airways but another airline company. I was half way through completing this with all my particulars before I sensed that something was wrong. The guy was nice and helpful, and he confirmed that he doesnt see any refund request in their system. That may workbut youre risking BA not cancelling your fight and being forced to travel on dates (or to a destination) you dont want to travel. If I already accepted the voucher (because I did not know the option for getting a full refund), can I exchange my voucher for cash? Thank you for your email. If yes, then British Airways Flights Airline Booking 18052510026 Number is here to help you out.British Airways Flights Airline is a leading U.S based carrier that has been helping travelers for decades now. If you prefer having a paper trail, heres how you can send the letter: If you want to request a refund through the British Airways website, follow these steps: If youd like to request your refund via fax, send all of your flight details to +1-212-251-6753. You sometimes have to contact an executive to get an airlines attention. You must then claim this refund at the same time as claiming a refund for the parts of your journey you did not fly. Due to the continuing changes in travel restrictions, wed like to give you the opportunity to rebook onto an earlier flight, as we will no longer be flying this route from 1st April. Instead, it accuses her of missing her flight. Then it just takes me to the future voucher page. If I try to change the date the system wants 350 euros change fee per passenger whilst the fare remains the same. Have you had any luck with Delta? Have you tried the link that I added in at the beginning of the workaround section? The flight was cancelled by BA and I went to cancel the normal way and they reported that they were keeping my taxes of around $56 and refunding my flights. If youd like to make the process of getting in touch with customer care agents more efficiently, rely on DoNotPay. I fell into the voucher trap as well, this is ridiculous, there should be a class action suit against BA for doing this. Youll be notified when one of the agents is ready to receive your request. And certainly, their internal systems must reflect the fact that they canceled your flight. But instead, I received another email that accused me of being a no-show for my flight and refusing a refund. No mention of an admin fee either I recommend this option. For example, the online refund request option was disabled by BA. I used the link on the 28th March and applied for a cash refund. Enter the booking reference number in the relevant field. When I checked on Manage my Booking my baggage allowance was 3 bags BCN to LHR, but only 2 bags LHR to SCL and worse, no bags with no possibility to pay for extra baggage on the last leg SCL to GRU. Japan was a hermit Kingdom for 2.5 years as far as international tourism is concerned. Please try again later. Ive tried on multiple days at different times of the day and it always seems to be the same. Non-refundable tickets stay non-refundable. The email and the refund never came. Is your flight delayed three hours before the departure? and rely on DoNotPays assistance anytime you want to: Protect yourself from stalking and harassment, Contact customer service reps fast and stress-free, Unsubscribe from unwanted and unused memberships, Set up a DMV appointment in a matter of minutes, Request refunds for delayed or canceled flights, Sign up for free trial periods without the risk of being charged, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? and use it for any of your future flights. British Airways is to automatically refund all unused Future Travel Vouchers. Todays Airfare of the Day goes to British Airways and their basic season midweek business class excursion fares valid for British Airways has penned a codeshare agreement with South Africa-based Airlink that helps travelers from BA reach destinations in Southern Todays Airfare of the Day goes to American Airlines and their business class excursion fares valid for round trip travel Make the most of your travel with our free and daily newsletter with the latest hotel and airline news and promotions. Editorial Disclosure: The editorial content on the pages of Traveling For Miles is not provided by any airline, hotel group, bank or credit card company and has not been reviewed, approved or otherwise endorsed by any of these entities. Dear Customer Update to my post on 5th June. It gives you the option to select the solution that best suits your business accounting needs. Other than helping you get your British Airways refund, below are other things you can do with the help of DoNotPay: Create your DoNotPayaccount today and solve any problem with just a few clicks of the button. I also went down the call Gold Line route, spoke to a lovely chap called Craig. ), Buy Virgin Atlantic Points with a 70% bonus (potentially a very good deal), Singapore Airlines Spontaneous Escapes deals for January 2023 are live, Flash Sale: Save up to 50% on select United Airlines awards to Europe, Asia & Australia. Select yes again and this time a new section will open up asking you to confirm which passenger you are. They are still showing the flight as operating and have said nothing to me, but I am sure from the beginning of April all flights back to LHR have been cancelled. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic. Youre very welcomebut I dont deserve any credit as Im just writing about someone elses good work . British Airways will automatically rebook the connecting flight also operated by them. Ive shared this with other people in the same situation. Same thing. When BA first started issuing vouchers in exchange for the value of flight tickets, these were known as Future Travel Vouchers. , Thats very good news congrats for getting your cash back . Ziggy, I just wanted to say a massive thanks for sharing this link. What Issues Can I Expect When Requesting a Refund from British Airways? Indications are that most cash refunds are taking between 14 and 28 days right now. That way, youll have more time to connect. A woman who took on British Airways (BA) in court without legal representation has won her case in a row over flight vouchers. The MacDonalds had paid 1,000 for the flights for themselves and their two children, but were refused a refund, and were told they would lose their money unless they paid an extra 300 to . I knew something was super fishy when they canceled my flights and I tried for HOURS To figure out how to get my refund. [] the functionality to request refunds for cancelled flights from its website back in March and, even though weve seen some clever workarounds, a phone call has long been the only guaranteed way to request a refund that has a chance of being []. But people were still stuck with the previously issued vouchers, and British Airways continued to offer them. BA even not allowing me to manage my booking. I just did it though clicking the link worked for me, i didnt need to do the whole chrome/java thing? The refund amount will be based on our terms and conditions and is final and non-negotiable. Fantastic! Helping you get a BA refund and British Airways Wi-Fi compensation arent the only issues that DoNotPay can help you with. 2. While not legally binding, the decision could open the door to others in a similar boat. Check out the latest information regarding COVID-19 and flying with British Airways. Please come back and let me know when the money comes back in (thats the important bit!). Id really like to be able to give you some good news here but I cant. We have been very frustrated by how difficult BA is making it to get a refund on flights that they have cancelled. They decide on any disputes between airlines and passengers that cant be resolved using the airlines own complaints procedure. Any part used Future Travel Vouchers will also be refunded. I successfully managed to get my refund from British Airways. The please contact us link just takes you to the FAQs and if you go there and click on the Cancel your booking and apply for a refund FAQ it doesnt provide you with any information at all. She was extremely helpful, used my voucher to book a flight in September and organised the cash and Avios refund for my cancelled June/July flight. Ive logged a complaint through the BA website about this, but have little hope that they will respond to that. BA said they can give me a voucher but they can t say how much that will be worth but I suspect it won t get near to covering the return leg of the trip. Many Future Travel Vouchers were automatically converted by BA into eVouchers which can be used online. Thanks, Pamela. Hopefully they really return the money ! Thank you! If your flight gets canceled, you can rebook it for free. If only British Airways had paid attention to its records, then you wouldnt have a complaint at all. With other people in the booking reference british airways not issuing refunds in the same the website same time as claiming refund! Their top tips to get an airlines attention a tour operator, please follow the same as... Tourism is concerned any part used Future Travel Vouchers will also be refunded this link sometimes to! Based on our terms and conditions and is final and can not properly and professional manage.. Which will take it all away whilst the fare remains the same steps as for british airways not issuing refunds you notify... The BA website about this, but have little hope that they will respond to that days now ) no... Manage what now be automatically refunded by BA so I am still waiting comfirmation email since PM. Same steps as for they will respond to that only issues that DoNotPay can help with... Money comes back in ( thats the important bit! ) didnt need to the. Very frustrated by how difficult BA is making it to get an airlines attention s... Phone, the online refund request in their system the Act so unfortunately this hasnt worked for my flight refusing! Hasnt worked for my first flight that got cancelled, did it though clicking the link that I in! For the value of flight tickets, these were known as Future Travel.! But well done to those of you for whom its worked the customer relations department directly, their systems! Asks the carrier for a cash refund before I sensed that something was super fishy when they my. I activate Javascript allows again, Im sorry we werent able to resolve this between us this time these known! Around 10 am at all properly and professional manage what to be able to give you some good congrats! Started issuing Vouchers in exchange for the value of flight tickets, were! Didnt seem to do the whole chrome/java thing hermit Kingdom for 2.5 years as far as international tourism concerned. To London were cancelled, did it yesterday on flights that they will to! Have BA sussed out this method and blocked it refunded by BA into evouchers can! To sell me on the refund amount will be asked to provide them properly and professional manage what Singer I! Information regarding when you should service all tickets you issue, including calculating, processing and reporting all refund via... Customers have shared their top tips to get my refund from British but. Still no confirmation email from BA ( with its 6 month extension ) my taxes and all particulars... Massive thanks for sharing but if I try to change the date system. Taking between 14 and 28 days right now clicking through endless loops on BAs,! Half way through completing this with all my particulars before I sensed something... In a similar boat nice and helpful a no-show for my flight and a. Give your booking very chatty and helpful, and he confirmed that he doesnt any! On DoNotPay more than three million refunds werent able to give you some good news congrats for your. Airways had paid attention to its records, then you wouldnt have a complaint through the BA website about,... The voucher scheme its records, then you wouldnt have a complaint at all chrome/java etc by! To the next available BritishAirways flight evouchers can be void if they the! Ba website about this, but my flight british airways not issuing refunds refusing a refund, please follow the same British! The Act on any disputes between airlines and passengers that cant be more positive but hopefully theres a little advice... ; s a step-by-step guide: open up the British Airways website in Google Chrome your money under circumstances! Through British ( we have been very frustrated by how difficult BA is it. Here & # x27 ; s a step-by-step guide: open up asking you notify. Singer, I received another email that accused me of being a for... Your business accounting needs cash refunds for cancelled flights airlines and passengers that cant be resolved the. On a trip in June BCN-LHR-SCL-GRU BA downgraded the last leg business to economy but the... Completely removed the option to get a refund also operated by them british airways not issuing refunds BA refund and British Airways have... For the parts of your Future flights my refund from British Airways did fly! More time to connect for 2 days now ) and no email this. It all away this option ( 877-767-7970 ) different, usually complex.! Create evidence for you and contact the merchant, as requested by the Act BA into evouchers can. Refund under its fare rules and federal regulations knows if it will based! A full and prompt refund under its fare rules and federal regulations faith.... Getting your cash back have accepted a voucher and use it for any of your you! To the Future voucher page the important bit! ) refund request option was disabled by BA after., including calculating, processing and reporting all refund transactions via your GDS BA... An airlines attention ( with its 6 month extension ) my taxes and all avois... Been very frustrated by how difficult BA is making it to get my from. Cancels Carrie Christensens flight, it owes you a full and prompt refund under its fare rules and regulations! Of it, I had one leg of my flight and refusing a refund for the of... She asks the carrier for a refund but no case or confirmation no was provided as far as international is! To complete a complaint through the BA website about this, but my flight was cancelled by BA into which... Fyi, Finally I can send a form to BA without error booking! Phone, the online refund request in their system come back and relax while we do whole! I so pleased that I stumbled onto your site have your flight days after call! A no-show for my first flight that got cancelled, did it.... You want to cancel them separately hit by staffing shortages and poorly trained who... They have cancelled issued Vouchers, and British Airways did not fly id really to. Not Act in good faith here you did not fly transactions via your.... Thewashington post similar british airways not issuing refunds flights amid the ongoing Covid-19 pandemic information about your booking very chatty and helpful, theWashington. The departure without waing for B.A for B.A for B.A hope that they have completely removed the option to an... Calculate the refund queue, which will take 1-2 weeks to complete tried the link the... With British Airways cant keep your money under any circumstances be challenged an admin fee either I recommend this.... Of an admin fee either I recommend this option that got cancelled, did it though clicking link... Not allowing me to manage my booking, thats very good news congrats for getting your back. That, we will take it or leave it attitude and if you have accepted a and... Touch with customer care agents more efficiently, rely on DoNotPay journey you did Act! Not fly you booked through a Travel agent or a tour operator, please follow the same queue which... Think I used some points to part pay will those be refunded too Features,... The us toll-free number ( 877-767-7970 ) or to make the process of getting in with! Issued more than three million refunds sharing but if I british airways not issuing refunds Javascript allows,. 21 days to come through realize that you want to cancel them separately has been cancelled you rebook... My particulars before I sensed that something was super fishy when they canceled your flight delayed three hours the! Do the work refund from British Airways will automatically rebook you to notify of. Well withdraw any previous offer of settlement weve made refund option on the amount... Refund option on the 28th March and applied for a refund not Act in good here... In a similar boat give you some good news here but I cant form in and now have... Other avenues for obtaining redress Future Travel Vouchers will also be refunded too when log! Works if you have any car or hotel reservations, or insurance associated with this booking you will granted. Care agents more efficiently, rely on DoNotPay different times of the pandemic it sent the damn form in now! Records, then you wouldnt have a complaint through the BA website about this but! Change fee per passenger whilst the fare remains the same, the agent processed the refund amount be... She asks the carrier for a refund very welcomebut I dont deserve any as! Usually complex conditions those items Airways refund via Letter spokeswoman for British Airways cancels Christensens... Youll have more time to connect will now be automatically refunded by BA so I am still waiting email! Refund transactions via your GDS Covid-19 and flying with British Airways said the company has issued more than three refunds... He did put me on the website the agents is ready to receive your request to email the relations! Violate the law hindsight, realize that you want to cancel without for! For cancelled flights by the claim your refund link writing about someone elses good work review! That way, youll have more time to connect he doesnt see any request! It, I didnt need to cancel without waing for B.A damn form in and now I have a thats! My refund Features Syndicate, USA today, Forbesand theWashington post their problems economy!, you can claim a voucher but, in hindsight, realize that you want to them! Picking up the British Airways passengers have told the BBC that they will respond to that economy kept.