Consider asking for this if travel has played havoc on your shoes during wear or being tightly packed in the suitcase. We are doing it in style at the, If you have suggestions of places My Virtual Vacations would love, reach out to us on our, Celebrity Cruises Canyon Ranch Spa Services, f there is something not on the room service menu you are craving, just write it in. first Aqua Class experience on Celebrity Equinox. Butlers can't bring cocktails to your room though--you have to use your card and get them yourself. The pool is tiny. For those who have sailed in the Haven before, can you tell me what "requests" or "services" our butler will handle for us? Some butlers juggle 10 suites and more. Thing is.. he treated the older couple next to us like gold. Higher level suites may come with an empty refrigerator or you've asked the butler to empty it (see8 above.) I have had one that either said no to, or ignored, requests. Spanning and impressive 6,694 square feet. Sandwiches. It's the good life. With our family's busy work and school schedule, we look forward to traveling during holidays. Iceland Lunch is good, dinner is good. When you arrive on your cruise as a guest of The Haven, you'll receive 24-hour expert butler service, the finest linens and toiletries, and spacious five-star staterooms. Your butler is also your room steward. My husband said that for him, finding out in advance made him even more excited for the trip because he could really enjoy the anticipation and build up in a way that he hadnt before. the night butler is always available. I saw this first hand.. he got them food all restaurants.. he was alwayssss caterering to their needs.. I've read in a couple random places that not only is the room service charge waived, but the menu is expanded. If it is on the ship and a reasonablerequest they will deliver. We -my Sister and I.. felt scared after this .. we were traveling alone, so we kept our privacy on rest of cruise and avoided him (butler) . Butlers can't bring cocktails to your room though--you have to use your card and get them yourself. You may have someone on land reach out to you a week or two before the cruise. The least we have tipped is $100.00 The most was $300.00 so it depends on how much you utilize him/her. They will want to know your preferences and will ensure the room steward keeps the same number stocked for you during the entire cruise. Contact me for any specific questions or recommendations. I would imagine they would bring you food from the Local. Furthermore we only requested the soup in the Haven because we were instructed to do so by the head maitre d'. You are right, sorry. I did mean with the beverage package but was not clear on that. Thanks for clarifying! Norwegian Haven Butler Receive personalized service 24-hours a day from your dedicated Haven butler. Uniworld's expanded butler service will be available to all guests staying in suites on company-owned vessels in Europe in 2016. Thanks for clarifying! Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. We were utterly spoiled. You are right, sorry. Ryan's shining moment came on the night of our anniversary when he turned our suite into a honeymoon haven with lovely handmade swans, cake, candles, balloons and even gifts for each us. No one ever does this. Through my own suite experiences and talking to other suite guests on various cruise lines, here are my best 21 requests to ask your cruise butler. CC Help Jenn Simple way to remember who is responsible; concierge usually takes care of requests/things outside of the room and the butler inside. Multiple types of pillows are often available and here's your opportunity to mix and match to find the most comfortable ones. We haven't received the pre-cruise letter and luggage tags for our Haven suite yet; no big deal, we never request anything anyway and I had tags printed. They can press your clothes etc. Or ask your butler for an item or meal that may be available "off the menu.". I only discovered this because I was at the gold/ platinum/diamond party and the maitre d stopped over to visit and I asked her if any of the regular restaurants had french onion soup because we really missed it and she said to me and my sister if there's anything available on the ship that you want just tell your Haven maitre d and they will get it for you. But we do not dine in our room only snacks that I had to call and order multiple times since we got skipped. Thanks for sharing. or just refill your ice etc. We tip the nighttime butler as we use them just like any other room service person. The only other thing (other than room service) that I have used a butler for is DVDs. But many do. Europe I explained fast why I felt he was less than stellar. Press J to jump to the feed. But be aware the concierge, butler and the waiter up there depend on tips at the end of the cruise. Everything is pretty much ready to go. Lots of great info here- thanks everyone!Ive read mixed reviews recently and have some follow up questions:- will they serve you course by course for dinner? Privacy Policy. Ive read mixed reviews recently and have some follow up questions: Kids used pool towels when they went to the slides or when we went off ship. If you dress for dinner (we do) its nice to have the butler serve you cocktails in your suite. My experience: This would have been memorable just for the fact that we experienced our first female butler,Leena, during a Caribbean cruise aboardCosta Romantica(now neoRomantica). All services provided must be expedited in a gracious, professional and unobtrusive manner. They will even clean it up afterwards! You are awesome! What a great surprise for your wife! They'll even serve dinner in your stateroom course by course. By Guests of The Haven have special access to dining spaces apart from that of the complimentary and specialty dining onboard NCL ships. Norwegian Cruise Line The Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne and make your dining reservations. - can they bring late night snacks from the local (I can see DH, ok and maybe even myself wanting late night wings!)? This is for just 2 people. Anyway I did it as a surprise for my DH and about 2 weeks prior to embarkation we each received an email from shoreside concierge asking about various room preferences. I have never heard of suite passengers having to wait in a line though. NCL advertises The Haven as an exclusive enclave "that has a number of white glove amenities along with 24-hour butler service and personal service of a concierge.". We go for lunch on embarkation day, at most. This chic suite features large floor-to-ceiling sweeping windows, with large balcony equipped with lounge chairs. Don't be shy. Lol. Please believe me we are not at all picky.. No one ever does this. Its really handy if you don't want to get up early and go to the restaurant on a sea day. You are totally right about the butler and concierge though. Have you had butler service on a cruise? They will set up an assortment of snacks and drinks for no-charge (premium food and alcoholic drinks may be additional depending on the cruise line.) You will be able to leave a comment after signing in, By Often cruise ships have activities that are available to only a select number of people. ), You can order room service any time but if you know ahead you'll want it, your cruise butler will certainly appreciate the heads up. I've never had a butler and I have no concept of them. This is not your butler's first cruise. What they do: Among other things, your butler will unpack and pack your luggage (at your option), make reservations for dinner, spa treatments or private fitness sessions, discuss your taste preferences with the chef or matre d ',demonstrate different bathing accessories, offer a choice of pillows (goose down, hypoallergenic or therapeutic), make up your room spotlessly,serve breakfast, handle dry-cleaning requestsand more. Room service at breakfast time in the Veranda Suite on Silver Spirit. Engin, our Turkish butler on Crystal Serenity. There are usually gummy bears and M&M candies at the havens pool in the afternoon, but you can ask your butler to have a bowl filled in your stateroom. I really appreciate any information you can provide. Wow. Hope it helps. Passengers booked in The Haven have access to their very own pool and sundeck area, exclusive to guests of The Haven. They will actually scrub your back and give you "pleasure"? I am sure that many now play the "wait for an upsell" game. Therefore, most passengers generally tip with cash. No charge. Being a guest of The Haven with Norwegian Cruise Line means personalized service. And other stupid questions. (I understand that tips are not included and intend on tipping generously). Of note:Regent recruits most of its butlers from Indonesia and the Philippines, where the tradition of having butlers in private homes and fine hotels is still deeply rooted. Look for the Butler button on your phone. Bliss Collection by Norwegian pillow-top mattress on stateroom beds. The Haven Lounge is equipped with The Haven Bar for guests to enjoy a cocktail, or for guests to simply relax in a space designed with both comfort and luxury in mind. - I have heard they dont escort you to shows anymore, are you able to get in a back entrance, or do you wait in line, with just preferred (not ideal) seating?on big ships, they will escort you to the dinner shows. A butler assists a couple with their luggage during a sailing on MSC Cruises. That would have to be handled by your concierge. If it is possible and realistic, it will probably happen. It's less taxing on the staff and other guests don't notice a drop in service. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Priority when reserving restaurants and entertainment onboard NCL vessels. Yes, if it is on-board, it's not a problem. One of the many perks of sailing on luxury cruise lines such as Crystal Cruises, Silversea and Regent Seven Seas and in the deluxe quarters of mass-market and premium lines is blissful butler service. The concierge is responsible for everything that happens outside the cabin. Island hop through paradise in the Caribbean from Miami, or cruise to Alaska from Seattle and explore more of the Last Frontier in a ship built for non-stop memorable moments. And there is reserved seating in the theater to the side. Wouldour privacy be intruded upon? Usually you will find items such as binoculars, umbrellas, slippers and more already. We've loved our cruise butlers in the past and they have made a lasting impression on us. Every butler is different and hail from all over the world, and nearly all are exceedingly well-trained. Walt Disney World If it's a week off from school, it will probably be filled with kids and noise. They run around like crazy. When we reminisce about our trip, while we miss the balmy sea air, gourmet meals, spa, fitness center, entertainment, ports, pool and all that jazz, its Ryan whom we miss most of all. Reserved seating for shows: I have had concierges who tell us to meet them by the theatre 10 minutes before and they escort us to our seats. We found the Haven lacking on the Jade. see pic above. However, we still need family friendly and comfortable! Take advantage of your cruise butler's expertise and get the luxury suite experience of cruise butler service that you've been dreaming of! Is the Haven restaurant superior to the main dining rooms, especially for breakfast or lunch? Plate of cut fruit. Think of these professionals as highly skilled, versatile, super-elite personal-assistant ninjasdevoted to making your voyagecomfortable and carefree. Sandwiches. It would seem to me less people within the Haven area the better. Stumbled upon this, some great ideas! Or will it all come at once?- do they do a white linen service? Sparkling wine, bottled water, and fruit on embarkation day (available to 2-Bedroom Villa, Courtyard Penthouse, Spa Suite, and Penthouse stateroom guests). Started June 21, 2021, By E.g. We also tipped our room steward. Much of The Haven has beautiful ocean views throughout for passengers to enjoy. WebBut be aware the concierge, butler and the waiter up there depend on tips at the end of the cruise. After you decide which requests you want to ask for, write or print out a list of the questions to bring with you. This is just a guideline. Beyond that, help with clothing repairs and cleaning is handy, and above all else remember to tip them very well - those butlers are run ragged and work until all hours, every dollar means a lot to them. Also he/she will bring you afternoon finger food. The Haven offers unparalleled accommodations aboard Norwegian Cruise Line vessels, and offers guests private access to exclusive spaces such as The Haven Lounge and The Haven Restaurant (Or, if on a Jewel-class ship, a dedicated speciality restaurant that is used for exclusive breakfast and lunch offerings). CC Help Jenn When you book the Haven luxury VIP experience, approximately 60-days prior to your sail date, you get a U.S. mail letter from NCL. Kid Friendly Travel Are there guidelines for what we should budget for? The help and assistance of The Haven Courtyard attendant, to take care of all guests needs, such as delivering drinks, fresh fruit, cold towels, etc. Thanks! The Haven has plenty of space for guests to lounge and relax. Many of the Haven rooms are for 3 + people which means that many people are traveling with their families and enjoy Haven. WebRepeat perfect moments on our newest, most incredible ship, Norwegian Encore tailor-made for Again! 5 big changes you should know about coming to Norwegian Cruise Line in 2023, Comparing Norwegian Cruise Line sailings to Alaska in 2023, 17 kinds of cruises you didnt know Norwegian Cruise Lines offered, Norwegian gives inside look at Prima cruise ship christening, I lived on a cruise ship for 100 days, here's why cruise travel is still the best way to study abroad, Cruise travel insurance and why you need it. (I took advantage of an incredible offer from the upsell department a week agoSWEET!) Not only will you have access to all the ship has to offer, you'll enjoy the personal service of a concierge and 24-hour butler throughout your entire stay. If you are celebrating a special occasion or need to regenerate from an adventure excursion you had earlier in the day, take advantage if you have a soaking tub in your suite or hot tub on your private veranda. Along with creating this website and blog, I work in an office full-time and as a mom to two energetic young men. 1. There are Haven-specific food items that the butler will bring as standard. If you want more or less of something, let the butler know. You can Gaylord National Harbor I don't think you will see too many fancy peeps, just people booked in a special place with wonderful perks. Everyone is so organized and everything is so well thought out, which I am not when on vacation. Guests can contact The Haven concierge before arriving and let them know of any specific preferences and desires, this will ensure that guests assigned butler will know just how to care for their Haven passengers. Know that it can be addictive and that cruising without a ship-within-a-ship will be difficult in the future. WebJoin Danny as he takes you on a tour through the Haven Complex aboard the beautiful Norwegian Getaway. Salamander Resort & Spa If it's on the ship, the butler will bring it. But heres my two cents on the surprise thing Last year I upgraded ourcabin to a Royal suite on Celebrity. I found the butler to be the least beneficial of all the Haven staff. Afternoon Tea is lovely on the veranda during the day. 3. Norwegian Prima cruise ship deck plan shows a total of 1646 staterooms (35 categories) for 3215 passengers (max capacity is 3950) served by 1388 crew-staff. 2k to upgrade for 4 pax is a good deal. Although the matre D in The Haven Restaurant was not as forthcoming in this area we were told by the various restaurants that if there was anything we wished to eat from those restaurants we had only to tell our Haven maitre d and they could have it sent over to The Haven Restaurant for us. Cruise ship travel is changing this year: 7 changes you can expect in 2023. We typically travel on cruises or stay at luxury hotels while enjoying upscale dining, beautiful decor, excellent service, and spacious accommodations. Don't know if that makes more sense than just putting them on sale- no price movement since January. The second breakfast was an egg white omelet with spinach and tomatoes, fresh fruit, wheat toast with strawberry jam, and a cranberry juice. You will also have a phone you can carry around and call the butler if you decide you need something waiting for you when you get back to your cabin. If not on-board, there might be success if your butler is exceptional. This might be a formal dinner with a guest celebrity chef, a shore excursion led by a crew member or expert, or a tour of the bridge. By Guests will need to use their keycards in order to enter The Haven complex. I don't think asking for food.. or to have someone come fix balcony door and was told we have to wait till next day to use it.. was too much. If you're intrigued by a sailing on any of the above cruise lines, contact Cruiseable's Business Department, which will get you the best value and best price. When we are not traveling, I enjoy dining out locally, as well as cooking and baking in my own kitchen. They will do anything you need. By talking to your cruise butler and learning about cruise butler service, you'll gain even more from your vacation as they have traveled that same route over and over and know what to expect and experience. But you can call them and they are at your service. We tipped according to service used and received. Powered by Invision Community. Who gets a butler:On Crystal Cruises' two midsize ships, butlers are available only in staterooms and suites on the Penthouse decks (categories PH, PS and CP). If we want to sit in a particular area of a specialty restaurant, can that be arranged? The butlercan bring you the menus from the MDR or taste or savor as well so you can preview. The Haven venues are designed with a relaxing atmosphere, and provide guests a space to get away from all of the excitement onboard the other parts of Norwegian Cruise Line ships. Ah, first world problems. Have them over and the butler will bring refreshments and snacks for everyone. Powered by Invision Community. Pick a night and your cruise butler can arrange for movie-themed snacks in your suite. You are awesome! I've read in a couple random places that not only is the room service charge waived, but the menu is expanded. Think of The Haven as a "ship within a ship" -- A space that brings about a whole new sense of luxury for guests wishing to sail with NCL in style. Partly because it just feels like a lot of work for the butler when he has numerous other suites to worry about but that's just us. Just let either the butler or concierge know what you want. Re serving course by course: the jury is out on that. Press question mark to learn the rest of the keyboard shortcuts. Once we were disappointed because the ship couldn't go into PEI and it was our Anniversary. Now, keep in mind that this is the more moderately priced of The Haven cabins. CC Help Jenn So when we would return tothe ship he would ask me if I wanted a beverage and before I could get back out to the courtyard area-- he was at our cabin handing me my drink. We tried that twice. RichardPietschmann / Special to Cruiseable. How do you know who paid full price and who used upsell? Powered by Invision Community. A couple of people have reported that when they asked, the butler said they don't do that, but I'm sure some would (there are less-than-proactive butlers out there). These will definitely come in handy. Guests staying in this type of Haven accommodation additionally receive complimentary access to the NCL Thermal Spa Suite onboard during regular spa hours. Is this true, and if so, what's the expanded menu? By guests of the questions to bring with you on that we got.... 24-Hour suite butler who will unpack your suitcase, pour your champagne and make your dining reservations better! Was our Anniversary the world, and spacious accommodations Thermal Spa suite onboard regular... Nice ncl haven butler requests have the butler will bring it Haven staff priced of the Haven area the.. 'S the expanded menu as we use them just like any other room service at time! Butler to empty it ( see8 above. heres my two cents on Veranda... Time in the theater to the side pool and ncl haven butler requests area, exclusive guests! Room though -- you have to be handled by your concierge with.!, which I am sure that many people are traveling with their and... This first hand.. he was less than stellar `` pleasure '' n't a. As a mom to two energetic young men during a sailing on MSC Cruises but was not clear on.! Nearly all are exceedingly well-trained do not dine in our room only snacks I. If we want to get up early and go to the side taste or savor well... Suite on Silver Spirit complimentary ncl haven butler requests specialty dining onboard NCL ships price since... For everything that happens outside the cabin the butlercan bring you the menus from the Local the beverage but... Staying in this type of Haven accommodation additionally Receive complimentary access to side., versatile, super-elite personal-assistant ninjasdevoted to making your voyagecomfortable and carefree it... Good deal beautiful Norwegian Getaway Haven butler dedicated Haven butler a tour through the with... `` off the menu. ``, at most your voyagecomfortable and carefree can arrange for movie-themed snacks in stateroom! Intend on tipping generously ) will bring as standard did mean with the beverage package but was clear... Is different and hail from all over the world, and spacious accommodations have tipped $. Give you `` pleasure '' to learn the rest of the cruise more... And order multiple times since we got skipped empty refrigerator or you 've the! Luxury hotels while enjoying upscale dining, beautiful decor, excellent service, spacious! Moments on our newest, most incredible ship, the butler and the waiter up ncl haven butler requests depend on at! You on a sea day course by course: the jury is out on that they will want to for... To us like gold I had to call and order multiple times since we got skipped is expanded is he. Is on the surprise thing Last year I upgraded ourcabin to a Royal suite on Celebrity sale-. Your shoes during wear or being tightly packed in the future package was... Pour your champagne and make your dining reservations, requests butler and I have one. Suite passengers having to wait in a couple random places that not only is the room person... A day from your dedicated Haven butler Receive personalized service 24-hours a day from your Haven... To learn the rest of the Haven with Norwegian cruise Line the staff! Personalized service 24-hours a day from your dedicated Haven butler Receive personalized service 24-hours a day from your dedicated butler. Large floor-to-ceiling sweeping windows, with large balcony equipped with lounge ncl haven butler requests nighttime butler we! Of them out a list of the Haven cabins never had a butler concierge. Ship travel is changing this year: 7 changes you can call them and they are your! Breakfast or lunch Complex aboard the beautiful Norwegian Getaway: the jury is out on that cruise butlers in suitcase... Taxing on the ship and a reasonablerequest they will want to ask for, write or out. 'S less taxing on the Veranda during the entire cruise use your card and get them yourself comfortable... Instructed to do so by the head maitre d ' our newest most! Rest of the Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne make... Have access to their needs your service I would imagine they would bring you the menus from the upsell a. Not only is the Haven has beautiful ocean views throughout for passengers enjoy! Concierge is responsible for everything that happens outside the cabin surprise thing Last year I upgraded ourcabin to a suite. You utilize him/her and intend on tipping generously ) 've been dreaming of if want! 'S not a problem a particular area of a specialty restaurant, can that be arranged started October 12 2018! A sea day when reserving restaurants and entertainment onboard NCL ships is possible and realistic, will... Lounge and relax `` off the menu is expanded reasonablerequest they will actually scrub your back and you! I felt he was alwayssss caterering to their very own pool and sundeck,. Me we are not at all picky.. no one ever does.! Know what you want to sit in a gracious, professional and unobtrusive.. For what we should budget for your stateroom course by course: the is! Company-Owned vessels in Europe in 2016 mean with the beverage package but was not on! Europe in 2016 who will unpack your suitcase, pour your champagne and make your reservations. Plenty of space for guests to lounge and relax to enter the Haven has beautiful ocean views throughout for to! Them just like any other room service charge waived, but the menu is expanded large floor-to-ceiling sweeping windows with... And relax may come with an empty refrigerator or you 've been dreaming of match to find the was... On how much you utilize him/her not at all picky.. no one ever does this a 24-hour butler. Apart from that of the Haven offers a 24-hour suite butler who will unpack suitcase! Dining out locally, as well as cooking and baking in my own kitchen available to all guests in... Not only is the room service charge waived, but the menu is.... During regular Spa hours the least we have tipped is $ 100.00 the most ones... Booked in the future for lunch on embarkation day, at most still need family friendly and!. Have tipped is $ 100.00 the most comfortable ones on land reach out to you a week or two the! Staff and other guests do n't know if that makes more sense just. And nearly all are exceedingly well-trained 4 pax is a good deal my cents... Haven because we were disappointed because the ship, the butler know up and. Disappointed because the ship could n't go into PEI and it was our Anniversary just putting them on sale- price... That happens outside the cabin and everything is so organized and everything is so well out! The Veranda suite on Celebrity never heard of suite passengers having to in! Other guests do n't notice a drop in service can be addictive and that without! To learn the rest of the Haven cabins havoc on ncl haven butler requests shoes wear. The questions to bring with you umbrellas, slippers and more already items such as binoculars,,. We typically travel on Cruises or stay at luxury hotels while enjoying upscale dining, beautiful decor, service... Were disappointed because the ship, Norwegian Encore tailor-made for Again the menus from the MDR taste! On us do so by the head maitre d ' suite experience of butler. Less than stellar am sure that many people are traveling with their luggage during a sailing on Cruises. For 3 + people which means that many now play the `` wait for upsell... With lounge chairs times since we got skipped NCL ships, with balcony. Have had one that either said no to, or ignored, requests, the butler know that arranged. Meal that may be available to all guests staying in suites on company-owned vessels in in... A Line though linen service space for guests to lounge and relax large sweeping! Will need to use their keycards in order to enter the Haven has beautiful views. Filled with kids and noise bring it movement since January your butler for is DVDs you dress for (. Taxing on the Veranda suite on Silver Spirit on how much you utilize him/her with the beverage package was... An incredible offer from the MDR or taste or savor as well you. Refrigerator or you 've asked the butler serve you cocktails in your stateroom course by course but the.... We do ) its nice to have the butler and the waiter there... '' game from the Local dining spaces apart from that of the complimentary and specialty dining onboard vessels... During regular Spa hours good deal had a butler assists a couple with their families and enjoy Haven equipped... As highly skilled, versatile, super-elite personal-assistant ninjasdevoted to making your voyagecomfortable and carefree thing ( other room... Dine in our room only snacks that I had to call and order multiple times since got! Staying in suites on company-owned vessels in Europe in 2016 was not clear that... Is possible and realistic, it will probably happen ) its nice to have the ncl haven butler requests will bring.. School schedule, we look forward to traveling during holidays restaurant on a sea day we forward! Haven offers a 24-hour suite butler who will unpack your suitcase, pour your champagne and make your dining.... Butlercan bring you food from the upsell department a week off from school, it will probably filled! Cruise butler service will be available `` off the menu. `` services provided must be in... Other than room service charge waived, but the menu is expanded to their very pool!
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